What is Kickstarter?
Kickstarter is a launchpad for creators to raise funds for the initial production of their invention. Backers (that’s you!) can support the creator by pre-ordering the product at a discounted price.
Last updated: July 26, 2021 12:07
What does it mean to back a project (pledge)?
When you back a project, you’re pre-ordering the product. That means you’ll get it once it’s produced. Besides getting the product itself, you’re also joining a community. You can follow along with the production process, take part in important surveys, and give the creator valuable feedback.
Last updated: July 26, 2021 12:07
How do I pledge?
In order to pledge, click that green button that says “Back this project”. You’ll get to select your shipping country and choose your desired pledge level and reward.
Last updated: July 26, 2021 12:07
When is my money collected?
Your money will be collected only after the project ends on August 14, 2021. If the project is cancelled for any reason, you won’t be charged.
Last updated: July 26, 2021 12:07
What payment methods can I use?
You can use any debit or credit card associated with Visa, Mastercard or American Express, as well as Discover and JCB cards. Kickstarter does not accept payments with PayPal.
Last updated: July 26, 2021 12:07
When will I get my pre-order?
Fjorden is set to ship in February 2022. Please note that this is an estimate, as you’re pre-ordering the product and production delays could arise.
Last updated: July 26, 2021 12:07
Is Fjorden compatible with iPhone 12 Mini / 12 Pro / 12 Pro Max / 13 etc.?
Yes, it is! Fjorden fits onto any iPhone, and can be used with future iPhones when you upgrade. In terms of software, Fjorden works with all iPhones running iOS 14 or newer.
We offer MagSafe cases for all iPhone 11 & 12 sizes, and future iPhone models: - iPhone 11 - iPhone 11 Pro - iPhone 11 Pro Max - iPhone 12 Mini - iPhone 12 - iPhone 12 Pro - iPhone 12 Pro Max - upcoming iPhone 13 and other models
In the box, Fjorden also ships with a Universal Adapter Plate that attaches to all iPhone sizes (with a reusable adhesive).
Last updated: July 26, 2021 12:07
Does the Fjorden Camera App take advantage of Apple's native computational imaging capabilities (like Deep Fusion, HDR, Portrait Mode, Night Mode, etc.)?
Yes, the Fjorden Camera App makes use of all computational photography tools that Apple is making available to us via APIs - HDR/Deep Fusion, ProRAW, Portrait Mode, etc. We also plan to enhance them where possible, e.g. allowing you to choose the (simulated) aperture in portrait mode, and applying the look/optical characteristics of vintage lenses.
Unfortunately, there is no developer access to Apple’s “Night Mode” as of yet. We plan on developing our own tools here (though everyone in camera app developer community is hopeful that Apple will make their Night Mode available to devs in the near future).
One of our partners, ProCamera (which will be fully compatible with the Fjorden Grip), has developed their own Night Mode, and the Fjorden Grip will be able to trigger the shutter button of the Apple stock camera app - which means there are at least a few options for using Night Mode with Fjorden right out of the box.
Last updated: July 26, 2021 12:07
How does the Moment Lens compatibility work?
When you buy an iPhone 12-series Moment case, they come with a Drop-In Lens Mount - or you can order them from Moment separately: https://www.shopmoment.com/products/drop-in-lens-mount/
The Drop-In Lens Mounts clip into the Moment cases and also into the Fjorden MagSafe cases - and that’s what you see in our Kickstarter video!
Keep in mind that these Drop-In Lens Mounts come in different sizes: For example, the lens mount for an iPhone 12 Mini is smaller than for a 12 Pro Max, because the latter’s camera array is larger. So, a Moment lens mount for a Moment 12 Mini case will fit into a Fjorden 12 Mini case, a Moment 12 Pro lens mount will fit into a Fjorden 12 Pro case, etc.
As Moment does not offer Drop-In Lens Mounts for iPhone 11-series cases, we are currently investigating options for making our own.
Last updated: July 26, 2021 12:07
Does the Fjorden Universal Adapter Plate work with Moment (or other) iPhone cases?
The Fjorden Universal Adapter Plate attaches via a (reusable) adhesive. It works best on the bare iPhone, but we’ve also tested it on silicone cases like the Apple silicone case and it adheres very well.
However - how well the Adapter Plate works on any particular case depends on the texture of that case. Unfortunately, we can’t guarantee that it would stick securely on a rougher texture.
Moreover, combining the Adapter Plate with another case will add roughly 2.4mm thickness to the overall solution, compared to using our own MagSafe cases (as our physical Quick-Release connector mechanism is embedded into our cases).
So, if you have any of the iPhone 11 or 12 models, or are thinking about upgrading to the upcoming iPhone 13, we’d recommend choosing a package that includes one of our MagSafe cases.
Last updated: July 26, 2021 12:07
Will there be an Android version?
We’d love to support Android - but we don’t currently have the resources!
The Fjorden hardware is already compatible with Android, but building a great Android camera app is trickier than on iOS. Every Android manufacturer (Oppo, Samsung, Xiaomi, Google Pixel etc.) exposes slightly different camera capabilities to developers, and there are way more phone models to test.
Having said that, it’s a possibility we’re considering for the future!
Last updated: July 26, 2021 12:07
Current Estimated Shipping Date: May 2022
We're currently on track for shipping to begin in May/June '22. You can follow our latest manufacturing updates on Kickstarter!
Last Updated At: 12/16/21 | See Kickstarter UpdateWhat is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.